Posts by Wavenet

Multi-vendor DDoS attacks are on the rise, and businesses must protect themselves from the devastating consequences.

Backup is one of the most important strategies for protecting your business continuity and ensuring in the face of a disaster whether natural or man-made. Without a backup plan in place, critical data essential to the running of a business can be lost for good, the results of which can be catastrophic.

Welcome to the final blog in our series on Agent Experience (AX). By now you should have a good understanding of what AX is, why it’s a serious challenge, and how to improve yours. Now it’s time to talk about the pay-off – and potential – of that improvement.

Learn about apprenticeships, from an apprentice.

In February's issue of Comms Dealer magazine contributors discussed the question: 'Is the skills issue improving or worsening?'

As hybrid working becomes a reality, we're looking more to apps and technologies than ever before to bridge the gap between working in the office and remotely.

Remote and Hybrid Working COVID- 19 has changed the world forever, none more so than the world of business where most of our daily activities are now conducted virtually.

So far we’ve looked at why Agent Experience (AX) is key to delivering impressive, connected customer experiences. And we’ve explored the challenges that create poor AX. But how do you actually go about enhancing Agent Experience in your own contact centre? Read on to find out…

Nowadays, every blog article or editorial you read is hailing the virtues of collaborative working and the tech that supports this. Somewhere along the way, we lost sight of the most versatile piece of collaborative equipment we own. The humble mobile phone.