The past two years have undoubtedly been difficult for all. Individuals and businesses have all suffered, it has provided challenges for digital and technology strategies within businesses; last-minute lockdowns, a shift to hybrid or full remote working, along with at times - a lack of technology in place to accommodate for this accelerated modern shift.
In a survey of business leaders by BT Wholesale and Cisco, respondents ranked agility, flexibility and customer experience as critical to future business success.
With remote working on the rise, global business and the move to a more fluid and flexible working model business are seeking the right technology to keep their teams connected.
You might think that all data networks are the same, or that it’s not the infrastructure that counts when it comes to connectivity, it’s what you do with it. You might have heard that your internet is like your gas supply: the only difference between one supplier and the next is price.
How can we keep our businesses going when countries are “locked down” and travel restrictions are stopping people from travelling?
Many of you have started on a company’s website and when in need of support been forced to call their Customer Support.
Meetings in Microsoft Teams have evolved significantly since Teams' initial release in 2017 with COVID-19 being a catalyst for adoption across organisations.
One reason is because most companies ignore customers who try to convert online when they bump into troubles… our contact centre vendor, Puzzel, tested 12 large brands and the result was staggering.
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