Posts by Wavenet

This September, We're Celebrating Environmental Awareness Month. This September, to celebrate Environmental Awareness Month, we will embark on a journey to inspire more sustainable living and environmental stewardship among our colleagues. Here’s a look at the impactful initiatives we will introduce internally:

At a time when IT teams are dealing with increasingly complex challenges - from protecting their infrastructure against known and emerging cyber threats to managing the IT needs of a growing number of hybrid and remote workers - having little to no management of the volume of user applications and devices, at scale, poses a problem for organisations. One that – without an effective solution – could dominate IT workloads and leave them unable to focus on providing strategic and business critical IT support.

Microsoft 365 is widely recognised as the go-to business IT solution provider supporting millions of businesses around the world to be more productive and collaborative around-the-clock. Known for its Office suite of apps, Microsoft 365 has been powering everyday business activities for years. As businesses adopt more of the features included in their Microsoft 365 licensing plan and experience the benefits in terms of productivity, collaboration, and cyber resilience, they often seek additional ways to benefit from advanced functionality, and naturally look to move to the next plan type.

We are pleased to announce that Sally Hodgson, Head of Client Success and Training at Wavenet Education, has earned the Microsoft Certified Coach credential. This certification is a testament to Sally's commitment to professional development and her dedication to improving the quality of education in our community. Sally is one of the first cohorts in the UK to study for this certification.

It will be no surprise to hear that the sophistication of everyday cyber threats is so much greater than a few years ago, and will no doubt be even more sophisticated in the years to come. To stay protected against known and emerging threats, organisations need to think smart and implement solutions and processes that not only respond to – but also detect attacks in real time.

Over three quarters of customers expect to solve complex problems in a single interaction with one agent. But let’s be honest, you can’t do that with your legacy call or contact centre, can you?

Financial services organisations experienced three times the number of cyber security breaches in 2023 than in 2022.

When you think of the world of cyber and information security, what do you see? Is it a someone in a dark room, wearing a black hooded top, hunched over a computer with Matrix-style green code on the screen? Or, is it an office cleaner, wheeling a trolley full of sprays and cloths around desks as they scout a business – or someone who appears to be a health and safety inspector sneaking onto workers' computers to gather sensitive information? If you'd pictured the first scene, you're not alone. That's how the world at large tends to view cyber crime – and of course, much cyber crime is conducted by people sitting in front of computers. But if you'd pictured the second, then you'd be looking beyond that to the real lengths such criminals go to when trying to hack into organisations. And you’d also be picturing one of the unexpected and unique ways we at Wavenet can help your own company protect itself from devastating and costly attacks on its data. It's all part of our penetration testing service, and our Ethical Hacker and Principal Consultant, Rob Shapland explains more in this blog.

Nearly three quarters of customers expect immediate support.