Posts by Wavenet

What is VoIP? VoIP stands for ‘Voice-over-IP’ and is a new(ish) business telephone service that uses internet based lines, as opposed to the conventional digital telephone lines, such as ISDN (Integrated Services Digital Network) lines. Because VoIP uses the internet, a good internet connection is required for a good real-time voice connection with minimal latency.

It’s been a common question in the business world over the past few years, what’s all this SIP about?

Businesses need to deal with customers efficiently and effectively, which calls for constant improvement in their telephone system. In addition, they need to minimise issues such as unauthorised use of telephone services and toll fraud (Phone Hacking).

VoIP Phone Systems can have advanced features, if there is a requirement. They can simply be added to the monthly package so there is no need for costly installs or downtime. Advanced features are particularly useful for companies that have to work quickly and efficiently. CRM Integration Functionality One such feature is CRM Integration. When a call comes in, a preview window displays the phone number that’s calling in, the name of the contact, company name, if it’s saved in the system. This is particularly useful to save details of suppliers and customers. If it’s an important customer, you can make an extra effort to pick up the call quicker and even say the company’s name who is calling in to ensure that you give them an extra personal service.

Just imagine the day that you receive a Dear John email from a client. They state that their enquiry wasn’t dealt with in the right way and now they’re leaving you.

Before choosing your new telephony system it's important to choose a supplier that will provide the installation and service with minimum disruption to your business.

Making phone calls on a daily basis allows any company to keep in touch with their client base as well as generating new prospects and no company can function without being able to make and receive phone calls. A phone bill can cost any business a lot of money, but can you cut the cost of your phone bill?

Often business broadband services are sold at a premium to residential users so it is important to choose the right package to fit your organisation.