One reason is because most companies ignore customers who try to convert online when they bump into troubles… our contact centre vendor, Puzzel, tested 12 large brands and the result was staggering.
March 14, 2017 – marked an exciting milestone for Microsoft's customers, partners, and employees with the general availability of Microsoft Teams. Starting with a unique point-of-view learning from Microsoft’s experience building communication and collaboration tools and from customer feedback on our products and those across the industry.
In an unpredictable world, reliable connectivity has never been so important.
Sales and Marketing are typically two distinctive departments with two very different approaches, although aiming for the same end goal they can too often end up working in silos.
The number of people working from home instead of offices has exploded over the past year or so. The pandemic is the main cause for that, of course, but even as things return to normal, it’s expected that some level of remote working will remain.
Many businesses are turning to internet-based telephony today, well in advance of the switch off date. They want to be able to make calm and considered choices about the best all-IP solutions for their needs.
Breakout rooms have become even better, helping you manage your meetings and fostering creativity and communication.
In a world where most of our working day, including meetings, is conducted online, it's now more important than ever to be mindful of working safely and securely.
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