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For business, the tech solutions on offer now are about a lot more than just ‘not disappointing’. It may sound a little cliché but they are genuinely revolutionising the way organisations perform.
Take, for example phones. Since the first copper wire networks were installed phones served a vital but rudimentary service; they let people communicate over long distances. For years they did their job admirably but as the workforce, business practice and infrastructure has evolved, the common telephone is becoming more notable for its shortcomings.
Calls, especially to mobiles and abroad are expensive, damage to copper wires means indeterminate down-time, they root people to desks and offer little in the way of additional features.
Next generation solutions such as VoIP (Voice-over-Internet-Protocol) where calls are made over the web take these shortcomings, scrunch them into a ball and toss them over its shoulder. Because VoIP calls are pushed over the internet they can have a massive impact on cost and budget control.
Disaster recovery options mean down-time is exceedingly rare, they can be paired with laptops and tablets making the workforce mobile and they come with a bucket load of features. Video calls, video conferencing, intelligent queuing, voicemail that transcripts into text and many, many more. They’re cheaper to install than you probably imagine as well.
The cloud is another one. You don’t need a blog to tell you that the internet has transformed not just business but the way the whole world communicates and shares information. The cloud is another rung up on the internet ladder.
The ability to store data in central locations means staff can access information from any location providing they have internet access. In terms of streamlining it’s a game-changer in the true sense of the word.
Gone are the days of relying on a colleague to email files in a timely fashion, of saving data on flash-drives then forgetting which coat pocket you left it in, of your on-site hardware failing and having to wipe sweat from your furrowed brow because years’ worth of work has gone the same way as the Dodo.
Using dedicated data centres to store information means it’s accessible to all staff with the requisite privileges at all times and from any location, data can be amended in real-time and disaster recovery options are in plentiful supply.
Then there’s Unified Communications. An ongoing issue for businesses has been keeping track of everything on a day to day basis. One page open for emails, an excel spreadsheet open for orders, another one for billing, separate files for individual employees, another one for banking and on it goes.
Imagine if everything was a button touch away on one screen, even for making calls. Well you don’t need to imagine because that’s exactly what Unified Communications provide. A platform from which the whole business can be run from one screen. Consider the time that would save in a working day then multiply that over a year. That’s why businesses are scrambling to have UC software installed in record numbers.
The point is, investing in next generation tech isn’t about having prettier phones and log-in pages than your competitors. It’s increasingly about survival. The pace of business is picking up at a staggering rate and legacy technology simply cannot keep up. If you’re considering in updating the technology that supports and protects your business be aware that your competitors, most probably, already have.
Networking & Connectivity, Hosted & PBX Telephony, Unified Communications & Voice, Articles, VoIP
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