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In February's issue of Comms Dealer magazine contributors discussed the question: 'Is the skills issue improving or worsening?'

As hybrid working becomes a reality, we're looking more to apps and technologies than ever before to bridge the gap between working in the office and remotely.

Remote and Hybrid Working COVID- 19 has changed the world forever, none more so than the world of business where most of our daily activities are now conducted virtually.

So far we’ve looked at why Agent Experience (AX) is key to delivering impressive, connected customer experiences. And we’ve explored the challenges that create poor AX. But how do you actually go about enhancing Agent Experience in your own contact centre? Read on to find out…

Nowadays, every blog article or editorial you read is hailing the virtues of collaborative working and the tech that supports this. Somewhere along the way, we lost sight of the most versatile piece of collaborative equipment we own. The humble mobile phone.

About Anglia Free Range Eggs With a motto of "Run by farmers for farmers", Anglia Free Range Eggs are dedicated to ensuring their eggs meet the highest quality and welfare standards. Producing, supplying and packing delicious free-range eggs.

It’s seriously tricky to help your contact centre agents perform at their best. There’s an ultra-fine line to getting it right – and if your focus isn’t on Agent Experience, then it’s even harder.

Whats Poppin? Change is an inevitability in life, and in Customer Experience that change has accelerated exponentially in the past two years. The pandemic has changed everything and for many Contact Centres, it has demonstrated the limitations of the traditional CPE based siloed Call Centre Solutions and has made people re-evaluate their wider approach to Customer Experience.

Welcome to our new series on Agent Experience – your key to happier customers, more empowered employees, and a more efficient contact centre. Read on to find out why.