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So far we’ve looked at why Agent Experience (AX) is key to delivering impressive, connected customer experiences. And we’ve explored the challenges that create poor AX. But how do you actually go about enhancing Agent Experience in your own contact centre? Read on to find out…
Nowadays, every blog article or editorial you read is hailing the virtues of collaborative working and the tech that supports this. Somewhere along the way, we lost sight of the most versatile piece of collaborative equipment we own. The humble mobile phone.
About Anglia Free Range Eggs With a motto of "Run by farmers for farmers", Anglia Free Range Eggs are dedicated to ensuring their eggs meet the highest quality and welfare standards. Producing, supplying and packing delicious free-range eggs.
It’s seriously tricky to help your contact centre agents perform at their best. There’s an ultra-fine line to getting it right – and if your focus isn’t on Agent Experience, then it’s even harder.
Whats Poppin? Change is an inevitability in life, and in Customer Experience that change has accelerated exponentially in the past two years. The pandemic has changed everything and for many Contact Centres, it has demonstrated the limitations of the traditional CPE based siloed Call Centre Solutions and has made people re-evaluate their wider approach to Customer Experience.
Welcome to our new series on Agent Experience – your key to happier customers, more empowered employees, and a more efficient contact centre. Read on to find out why.
About TRB TRB is a wholly-owned subsidiary of the Japanese multi-national Tokai Rika Company. Occupying a 15,500ft2 site in St Asaph, North Wales, TRB has been established as the group's first assembly plant in Europe dedicated to supplying the highest quality automotive switch products to Europe's front line vehicle manufacturers.
With increasing regulatory scrutiny and workers communicating through multiple platforms, there is growing pressure on Compliance and IT Managers and senior leaders to ensure every conversation is not only recorded but accessible and auditable in real-time.
In 2015 BT announced its plan to migrate all users to IP networks and completely switch off ISDN and PSTN services by 2027.
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