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Panic has ensued across the world as covid-19 continues to spread. It has resulted in organisations isolating staff, separating teams, and moving people to different locations in order to ensure business continuity.

The pandemic has changed our views and experiences of so much it’s almost difficult to remember what “normal” was. As the pandemic stretched from weeks into months and beyond, it’s pertinent to question what the future looks like – certainly for the contact centre arena anyway.

Sometimes it takes a large scale event for us to change the way we think about things. The COVID-19 pandemic has certainly been a facilitator for many businesses and their approach to the modern workplace. As we look towards the future and look back at the lessons we’ve learnt, it’s time to ask: “Is hybrid-working the new normal?”

The last year has seen technology road maps accelerate at a rate nobody ever could have predicted, organisations have needed to become remote, flexible, agile and secure at an unprecedented pace, that many were unprepared for. Due to current realities, the industry as a whole has delivered infrastructure enhancements and technical deployments that were years in the making, within twelve months.

According to research carried out by Zen Internet, almost one in four British businesses are unaware that a range of Wholesale Line Rental (WLR) voice and broadband products.

About Plowman Craven As one of the largest surveying companies in the UK, Plowman Craven has spent more than 50 years providing a range of measurement and surveying services to the property, rail and infrastructure markets.

About TW Metals TW Metals is a leading global supplier of Specialty Metals. They stock and process Tube, Pipe, Bar, Extrusions, Sheet and Plate in stainless, aluminium, nickel, titanium and carbon alloy.

For businesses and partners looking to prepare for the full fibre future of digital Britain you should be asking yourself 'how do I get FTTP?'. But in case you're still wondering what the benefits of FTTP are, we've listed a few here for you.

SoGEA stands for Single Order Generic Ethernet Access. But what does that mean? Simply put it means providers can order broadband without a phone line, so that you have everything you need within a single order.