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With the ISDN/PSTN switch-off on the horizon, many businesses are looking towards new technologies in order to support them as the switch-off progresses. Hosted Voice is the perfect solution to provide innovative, flexible and scalable voice services.

About Reuse Network Reuse matters. The message of reuse for social and environmental benefit is being heard.

Microsoft Teams latest feature roll out helps you quickly get up to date when you've joined a meeting late.

Ensuring that no matter what, customers are always provided with the best service possible is of paramount importance in the Call Centre industry.

About Pure Leasing Pure Leasing are an independent Vehicle Contract Hire & Leasing company based in the West Midlands.

Episode 4 of Risc IT's Straight Talking 365 Podcast series, Mike Korkidakis joins Mark Lawton to discuss all things Unified Comms.

Panic has ensued across the world as covid-19 continues to spread. It has resulted in organisations isolating staff, separating teams, and moving people to different locations in order to ensure business continuity.

The pandemic has changed our views and experiences of so much it’s almost difficult to remember what “normal” was. As the pandemic stretched from weeks into months and beyond, it’s pertinent to question what the future looks like – certainly for the contact centre arena anyway.

Sometimes it takes a large scale event for us to change the way we think about things. The COVID-19 pandemic has certainly been a facilitator for many businesses and their approach to the modern workplace. As we look towards the future and look back at the lessons we’ve learnt, it’s time to ask: “Is hybrid-working the new normal?”