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A business continuity plan is not just about considering your business and it's employees, but it's customers too and this is even more important in the Contact Centre industry.

Frontline was certainly never a term we associated with customer service reps, supermarket staff or other workers providing essential services, but the pandemic has changed that.

The cloud is pretty much everywhere when it comes to business. Gone are the days where every business has to have a noisy server sat in a cupboard gathering dust. With software like Dropbox, Google Drive, and OneDrive, many business are opting to store their information in the cloud.

About APD Limited APD Ltd is one of the largest automotive part distributors in the UK, supplying both private and commercial customers nationally and internationally.

Guide for configuring Mitel 5000 Remote IP phones and Firewall Ports

About Vital Energi With over 30 years' experience in the District Heating and Cooling industry, Vital Energi is responsible for some of the UK's first and largest award-winning district energy projects.

The trend to stop offering ISDN as an option started with US telecoms giant Verizon ceasing to offer ISDN services to new customers. Similarly, in Europe the upward trend was continued when in 2015 BT announced their plan to migrate all users to IP networks and completely switch off ISDN and PSTN services by 2025.

About GKH Recruitment GKH Recruitment Ltd are a specialist transport and logistics recruitment company offering temporary and permanent driving positions. Providing fully qualified and thoroughly vetted personnel to fulfil temporary staffing needs to help maximise the smooth running of logistic operations.

No Business Remains Unaffected It's safe to say the pandemic has had a significant impact on all business, regardless of their sector, size or customer base. One of the biggest challenges has been the switch to long-term remote working.