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About The Customer This UK charity deployed a cloud-based communications  system from Wavenet to increase efficiency within its call centre and to  boost workforce connectivity across the entire organisation.

Improve your Productivity Many organisations are re-evaluating the tools in their toolkit to help ensure employees remain productive and connected while working remotely

About This Partner As a growing business this partner wanted to replace its previous on-premises Skype for Business telephony solution with a more sophisticated cloud-based platform suitable for Contact Centre and back-office staff, without any downtime in the switchover.

About Fitzrovia With two decades' experience providing IT solutions for clients of all sizes, Fitzrovia IT is a well-established and highly accredited managed service provider London businesses know and trust.

Collaboration and Creativity Microsoft Teams can support the creative process in many ways, and just like when you are in a physical office, you can put your heads together and bring out the whiteboard to have a good old brain storming session. Here's our favourite whiteboarding apps for Teams.

The Importance of Teams Just like in a physical office, structuring your organisation with teams is just as important when using Microsoft Teams. It helps you manage your people and workflow and facilitates effective collaboration.

Return on Investment Microsoft recently commissioned Forrester Consulting to conduct a New Technology Total Economic Impact™ study of Microsoft Teams Platform and examine potential return on investment enterprises may realise by rolling out the Microsoft Teams platform.

Microsoft has made no secret of the fact that Skype for Business Online will cease 31st July 2021. And whilst the temptation may be to remain with a platform that you are familiar with, there's no better time to make the transition to MS Teams and experience the service upgrades it will bring.