Stay up to date with expert guidance and opinion pieces
About Italik Italik is a fast-growing independent IT services company and Microsoft Silver Partner helping organisations that need to connect people securely so that they can succeed and scale.
Helping you improve workforce productivity, deliver more efficiently and save your business money. Technology has played a significant role in the world of business for several years, but the evolution of AI machine learning has completely changed the working environment forever – not least in regards to staff training and employee development. Machine learning(not strictly a robot) enables AI systems to scientifically examine algorithms and statistical data to autonomously develop new tasks. This can support improvements in many settings, particularly the cloud contact centre. Here’s how machine learning actively supports employee development.
Why wait for Skype for Business to retire before upgrading to Microsoft Teams? It might be easier than you think! Here's our top 10 considerations for Upgrading.
Working from home is at the forefront of many employers minds and is a great option for business continuity and disaster recovery when faced with the unexpected. These are our top tips when working from home using Microsoft Teams.
Contact centres are an integral part of any modern business offering, especially for companies that aren’t restricted to their local audience. Therefore, every business owner and IT specialist should know what to expect from evolving contact centres.
Compliance and Regulations within certain organisations is one of the deciding factors when choosing a UC platform. TeamsLink provides a secure and complete compliance solution for all modes of communication across Microsoft Teams.
About The Customer The leading UK university has witnessed significant efficiency gains since replacing GoToMeeting with Wavenet's cloud- based communications solution, which includes advanced conferencing functionality.
About The Customer This City College replaced its existing traditional telephone systems with a cloud-based communications platform from Wavenet to enable its workforce to communicate more efficiently, whilst avoiding the substantial upfront cost of upgrading its legacy phone system.
Get all the latest news and insights straight to your inbox.
