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Operating a seamless contact centre is essential for many Public Sector Organisations. You can engage citizens by tracking, monitoring, managing and routing incoming calls which creates a better experience for citizens who contact you.

It's a phrase we see coined so regularly "Your data is your companies most valuable asset" and it's never been truer than it is today.

MS Teams has been hailed as the ultimate collaboration tool. With more and more businesses adopting it or making the upgrade from Skype for Business, understandably, forward-thinking organisations are looking to make the move.

Microsoft Teams has quickly become the go-to application for everything ‘collaboration’.

Rewind the clock twenty years and ‘business collaboration’ was either a meeting or conference call. Advances in technology have since allowed us to collaborate in more natural ways, like video calling and telepresence.

In 2016, 43% of employees worked remotely, at least some of the time and the ability to make calls remotely has, up until now, been one of the benefits of mobile phones, though not everyone likes to give out that direct contact.