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Companies rely on sophisticated customer relationship management platforms to store critical data about their customers.

As a business, your staff are your most valuable asset, so providing a safe, happy and motivating workplace is vital. When your staff feel appreciated and well catered for, they will be infinitely more productive and work with greater levels of efficiency.

Customer experience can have a significant impact on your business success. It’s worth assessing your current customer interactions. The rise of online reviews means that word of mouth marketing is more prevalent than ever, and customers will be quick to highlight a poor or ineffective CX.

If you're still using a legacy-based or on-premise system you are missing out. The cloud has many benefits, from easy scalability to reducing the need for external I.T support. If your business is still being shackled by the restraints of a legacy system it's time to consider moving to the cloud.

Microsoft select Five9 as a Strategic Contact Centre Partner.

Gamification is being used to enhance employee engagement and improve workplace performance. It’s proving to be highly effective in contact centre environments. Providing digital motivation and incentives, gamification can help to drive positive work habits and build stronger teams, as well as enhancing efficiency and outputs.