Blog

We are pleased to announce that Sally Hodgson, Head of Client Success and Training at Wavenet Education, has earned the Microsoft Certified Coach credential. This certification is a testament to Sally's commitment to professional development and her dedication to improving the quality of education in our community. Sally is one of the first cohorts in the UK to study for this certification.

It will be no surprise to hear that the sophistication of everyday cyber threats is so much greater than a few years ago, and will no doubt be even more sophisticated in the years to come. To stay protected against known and emerging threats, organisations need to think smart and implement solutions and processes that not only respond to – but also detect attacks in real time.

Over three quarters of customers expect to solve complex problems in a single interaction with one agent. But let’s be honest, you can’t do that with your legacy call or contact centre, can you?

BT have recently announced that the PSTN switch off has been delayed to 2027 (1). The project was originally scheduled to finish in December of 2025 but due to various reasons this has been delayed. The new deadline for the switch off is 31st January 2027 meaning that businesses, schools, hospitals, libraries, surgeries and many more have more time to transition onto the new IP (Internet Protocol) Network.

Financial services organisations experienced three times the number of cyber security breaches in 2023 than in 2022.

When you think of the world of cyber and information security, what do you see? Is it a someone in a dark room, wearing a black hooded top, hunched over a computer with Matrix-style green code on the screen? Or, is it an office cleaner, wheeling a trolley full of sprays and cloths around desks as they scout a business – or someone who appears to be a health and safety inspector sneaking onto workers' computers to gather sensitive information? If you'd pictured the first scene, you're not alone. That's how the world at large tends to view cyber crime – and of course, much cyber crime is conducted by people sitting in front of computers. But if you'd pictured the second, then you'd be looking beyond that to the real lengths such criminals go to when trying to hack into organisations. And you’d also be picturing one of the unexpected and unique ways we at Wavenet can help your own company protect itself from devastating and costly attacks on its data. It's all part of our penetration testing service, and our Ethical Hacker and Principal Consultant, Rob Shapland explains more in this blog.

Nearly three quarters of customers expect immediate support.

In today’s rapidly evolving educational landscape, effective decision-making and reporting rely heavily on robust information and data systems. Whether you're part of a small or rapidly increasing Multi Academy Trust (MAT), having the right tools in place early on can significantly impact pupil outcomes and reduce staff workload. Effective, accurate and automated data systems underpin educational excellence and efficiency.

An effective digital strategy should have a network infrastructure in place that allows all schools within Multi Academy Trusts (MATs) to connect, centralising IT management and providing a single platform for collaboration and learning. It includes promoting the educational experience of students, teachers, and administrators by enabling them access to online learning tools, learning platforms and real-time communication tools. For MATs this is essential as it means smooth communication, data sharing and efficient running of the Trust. With each new school added to the Trust, the complexity of the network increases, requiring a strong foundation to support the growing needs.