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Nor should they be. As our new normal continues to develop, the communication, collaboration and meeting needs of most businesses have changed.

A price rise is coming! The cost of everything including commodities, energy, food, and the services we pay for are rising. This inflationary pressure isn’t just confined to the consumer it also affects services; system integrators and resellers must start setting customer expectations.

The past two years have undoubtedly been difficult for all. Individuals and businesses have all suffered, it has provided challenges for digital and technology strategies within businesses; last-minute lockdowns, a shift to hybrid or full remote working, along with at times - a lack of technology in place to accommodate for this accelerated modern shift.

Sales and Marketing are typically two distinctive departments with two very different approaches, although aiming for the same end goal they can too often end up working in silos.

In February's issue of Comms Dealer magazine contributors discussed the question: 'Is the skills issue improving or worsening?'

Whats Poppin? Change is an inevitability in life, and in Customer Experience that change has accelerated exponentially in the past two years. The pandemic has changed everything and for many Contact Centres, it has demonstrated the limitations of the traditional CPE based siloed Call Centre Solutions and has made people re-evaluate their wider approach to Customer Experience.

How can channel organisations most effectively differentiate and create loyalty in an increasingly competitive market?

What should we expect to see in the channel in 2022? Johnathan shares his predictions ahead of the coming year.

In Comms Dealer November 21 issue, industry leaders discuss turning cyber threats into opportunities.