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Conversations around sustainability and reversing environmental decline are urgent and necessary within our industry.

The focus on diversity and inclusion is becoming more widespread across the channel and prime movers continue to create initiatives that advance their D&I programmes. Here, Johnathan Zemlik, Co-Chair of Wavenet’s LGBTQ* Employee and Allies Group and Member of the company’s Great Place to Work Group, discusses the motivations and strategies that led Wavenet towards creating and maturing its fast developing D&I programme.

Traditionally there have always been some standard fears surrounding hosted and cloud-based telephony solutions.

The lack of diversity in employment is another issue that could slow economic healing post-pandemic. With plenty of ICT jobs to fill, now seems the perfect time to encourage people from all backgrounds to start their tech careers.

Are Unified Communications and Contact Centre Converging? It’s the kind of thing analysts and pundits love to talk about. However, I’m afraid not, it’s a myth, something that could have happened and didn’t.

In July edit of Comms Dealer they asked if the full-fibre rollout presents an opportunity for resellers to transform into end-to-end providers of telecommunication services. Alongside fellow industry experts Mike Korkidakis, Head of Distribution, discusses the road from reseller to carrier, the challenges and possible return on investment.

Firstly what is IaaS? IaaS stands for Infrastructure as a Service and is the move from dedicated hardware located on-site, in one location (usually a cupboard out of the way somewhere) to hosted dedicated computing power delivered online.

Telecoms and ICT as an industry are going through a period of incredible uncertainty and undergoing a tremendous phase of diversification. COVID19 has affected a vast number of lives, livelihoods and businesses all over the world.

The telecoms and ICT industry is now well into one of its biggest growth opportunities in modern history. Many organisations are now seeing the benefits of UC with the shift to home working. But the question is, what next? We asked Barry Ward to share his views and industry insights.