In contact centres, managers say they can quite often struggle with staff shortages, making it difficult to maintain service levels.
Covid-19 only accelerated what was happening already. According to one calculation, over 101,000Gb of data crisscrosses the internet every second, and that astonishing figure is only going to rise.
In 2025 legacy ISDN and PSTN telephony networks will be switched off for good.
Organisations of all kinds were already busy implementing digital transformation policies before the COVID-19 pandemic, and they will be accelerating those processes now.
Many of you have started on a company’s website and when in need of support been forced to call their Customer Support.
Many businesses are turning to internet-based telephony today, well in advance of the switch-off date. They want to be able to make calm and considered choices about the best all-IP solutions for their needs.
Meetings in Microsoft Teams have evolved significantly since Teams' initial release in 2017 with COVID-19 being a catalyst for adoption across organisations.
Breakout rooms have become even better, helping you manage your meetings and fostering creativity and communication.
In a world where most of our working day, including meetings, is conducted online, it's now more important than ever to be mindful of working safely and securely.
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