Contrary to popular belief, a Call Centre and Contact Centre are not one and the same.
Microsoft has made no secret of the fact that Skype for Business Online will cease 31st July 2021. And whilst the temptation may be to remain with a platform that you are familiar with, there's no better time to make the transition to MS Teams and experience the service upgrades it will bring.
MS Teams has been hailed as the ultimate collaboration tool. With more and more businesses adopting it or making the upgrade from Skype for Business, understandably, forward-thinking organisations are looking to make the move.
As organizations grow, they amass tons of tribal knowledge that often sits within documents, SharePoint sites and FAQ manuals. Not everyone is interested in everything and it becomes tricky to find the information quickly. This forces employees to switch context between applications or deal with the specialists / subject matter experts directly which causes frustration for both.
Cloud Data Management Market Overview
Do you know how safe your data is? If you’re like many small businesses, the answer is “not very.”
When most people hear the phrase "artificial intelligence," it's likely that they're thinking about aliens and science fiction.
Integrating all of a Business’s Communication Channels into a Single Platform is a Challenging Process and one that many Firms have Struggled with for Years.
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