Posts about Articles (18)

Many businesses have relied on MPLS, or Multiprotocol Label Switching, as a routing method for their networks.

Artificial Intelligence, or AI, is changing the world of business as we know it.

Contact centres are an integral part of any modern business offering, especially for companies that aren’t restricted to their local audience. Therefore, every business owner and IT specialist should know what to expect from evolving contact centres.

A disaster recovery strategy is vital for any businesses, particularly due to the vast array of online security threats which appear on a regular basis. In order to develop an effective disaster recovery plan, you’ll need to have an appropriate backup and recovery solutions in place.

Helping you improve workforce productivity, deliver more efficiently and save your business money. Technology has played a significant role in the world of business for several years, but the evolution of AI machine learning has completely changed the working environment forever – not least in regards to staff training and employee development. Machine learning enables AI systems to scientifically examine algorithms and statistical data to autonomously develop new tasks. This can support improvements in many settings, particularly the cloud contact centre. Here’s how machine learning actively supports employee development.

Companies rely on sophisticated customer relationship management platforms to store critical data about their customers.

As a business, your staff are your most valuable asset, so providing a safe, happy and motivating workplace is vital. When your staff feel appreciated and well catered for, they will be infinitely more productive and work with greater levels of efficiency.

Customer experience can have a significant impact on your business success. It’s worth assessing your current customer interactions. The rise of online reviews means that word of mouth marketing is more prevalent than ever, and customers will be quick to highlight a poor or ineffective CX.

If you're still using a legacy-based or on-premise system you are missing out. The cloud has many benefits, from easy scalability to reducing the need for external I.T support. If your business is still being shackled by the restraints of a legacy system it's time to consider moving to the cloud.