Posts about Articles (6)

Teams guest access well be "on" by default from February 8th. We want to make everyone aware of an upcoming change to the default setting for Guests in Microsoft Teams

Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many calls as the on-premise ACD server could handle and your agents could work 9am-5pm? Well wake up, its 2021 and it's time to adapt to the new normal. In this article, I’m going to provide an idiots guide to unifying voice and digital interactions and tell you the things we as solution providers wish you knew!

Feature rollouts explained. As new features are released, why do some of us see them before or after our colleagues? We're hearing this question a lot “I am running the same version as my coworker, but they have a feature I don’t.

As we enter a new year, and with the pandemic continuing new compliance guidance has been issued by the FCA (Financial Conduct Authority) to reflect the unique regulatory challenges faced by homeworking.

When time is off the essence Microsoft Teams keyboard commands can help you get the job done quicker.

It's without a doubt that Microsoft Teams is now the 'go-to' UC platform, with staggering worldwide adoption statistics backing up its popularity and user-friendly interface it's easy to see why.

Microsoft Teams is the ultimate collaboration platform used by millions, but that doesn't mean there aren't questions about how to use it.

Finding answers quickly, especially when working remotely can be tricky. This is where Microsoft Teams FAQ bot can help.

Presenting like a Pro PowerPoint is the perfect tool for presenting ideas to a wide audience. Discover how to present a PowerPoint over Microsoft Teams.