Frontline was certainly never a term we associated with customer service reps, supermarket staff or other workers providing essential services, but the pandemic has changed that.
Guide for configuring Mitel 5000 Remote IP phones and Firewall Ports
No Business Remains Unaffected It's safe to say the pandemic has had a significant impact on all business, regardless of their sector, size or customer base. One of the biggest challenges has been the switch to long-term remote working.
How cloud technology can help you address virtually every business objective
Customers have a wealth of choice at their fingertips, from the companies they choose to do business with, to they way in which they communicate with those businesses.
"Business Collaboration" used to be associated with endless meetings in a stuffy office, or sometimes a conference call. But nowadays thanks to advances in technology we can collaborate in much more natural ways like video calls.
Contrary to popular belief, a Call Centre and Contact Centre are not one and the same.
About The Customer This UK charity deployed a cloud-based communications system from Wavenet to increase efficiency within its call centre and to boost workforce connectivity across the entire organisation.
When most people hear the phrase "artificial intelligence," it's likely that they're thinking about aliens and science fiction.
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