Posts about Cloud Contact Centre (5)

Maintain existing customer relationships and engage with a wider audience by integrating Five9 with Salesforce.

Motivation, recognition and admiration is important to your contact centre agents, enhancing their user experience and driving customer satisfaction.

Enable your workforce to be more efficient, and get to grips with the power of data analytics with a fully optimised user and customer journey.

Artificial Intelligence, or AI, is changing the world of business as we know it.

Contact centres are an integral part of any modern business offering, especially for companies that aren’t restricted to their local audience. Therefore, every business owner and IT specialist should know what to expect from evolving contact centres.

An Introduction to Five9 Register Today For Our Exclusive Webinar Exploring Five9's Cloud Contact Centre Solution.

Helping you improve workforce productivity, deliver more efficiently and save your business money. Technology has played a significant role in the world of business for several years, but the evolution of AI machine learning has completely changed the working environment forever – not least in regards to staff training and employee development. Machine learning enables AI systems to scientifically examine algorithms and statistical data to autonomously develop new tasks. This can support improvements in many settings, particularly the cloud contact centre. Here’s how machine learning actively supports employee development.