Posts about Contact Centre (3)

Ensuring that no matter what, customers are always provided with the best service possible is of paramount importance in the Call Centre industry.

The pandemic has changed our views and experiences of so much it’s almost difficult to remember what “normal” was. As the pandemic stretched from weeks into months and beyond, it’s pertinent to question what the future looks like – certainly for the contact centre arena anyway.

The pandemic has changed our views and experiences of so much it's almost difficult to remember what "normal" was. As the pandemic stretched from weeks into months and beyond, it's pertinent to question what the future looks like - certainly for the contact centre arena anyway.

Ready to make the move to a Cloud Contact Centre? Discover how shifting from an on-premise contact center can transform operations, contain costs, and improve customer and agent satisfaction.

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play?

Empower your Agents Discover how to empower your agents to provide the ultimate in customer experience with our free to download e-book.

Over the last few months, our traditional ideas of certain experiences have changed. Netflix now outranks the cinema, takeaways are the new going out and with new levels of uncertainty and strict new guidelines, many consumers are taking their shopping habits online.

Customers have a wealth of choice at their fingertips, from the companies they choose to do business with, to they way in which they communicate with those businesses.

Contrary to popular belief, a Call Centre and Contact Centre are not one and the same.