Ready to make the move to a Cloud Contact Centre? Discover how shifting from an on-premise contact center can transform operations, contain costs, and improve customer and agent satisfaction.
Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play?
Empower your Agents Discover how to empower your agents to provide the ultimate in customer experience with our free to download e-book.
Over the last few months, our traditional ideas of certain experiences have changed. Netflix now outranks the cinema, takeaways are the new going out and with new levels of uncertainty and strict new guidelines, many consumers are taking their shopping habits online.
Customers have a wealth of choice at their fingertips, from the companies they choose to do business with, to they way in which they communicate with those businesses.
Contrary to popular belief, a Call Centre and Contact Centre are not one and the same.
No business remains unaffected
A business continuity plan is not just about considering your business and it's employees, but it's customers too and this is even more important in the Contact Centre industry.
Frontline was certainly never a term we associated with customer service reps, supermarket staff or other workers providing essential services, but the pandemic has changed that.
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