Posts about Content Guru

Ensuring that no matter what, customers are always provided with the best service possible is of paramount importance in the Call Centre industry.

Keeping your customers happy is your number one priority, but your agents need to be productive and efficient to achieve this. In a remote working world, how do we achieve this?

Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many calls as the on-premise ACD server could handle and your agents could work 9am-5pm? Well wake up, its 2021 and it's time to adapt to the new normal. In this article, I’m going to provide an idiots guide to unifying voice and digital interactions and tell you the things we as solution providers wish you knew!

Helping you control how, where and when you deal with incoming calls. Wavenet offer a vast portfolio of virtual, non-geographic telephone numbers from within the UK and from countries around the world, which means your potential to conduct business is almost without boundaries.

No Business Remains Unaffected It's safe to say the pandemic has had a significant impact on all business, regardless of their sector, size or customer base. One of the biggest challenges has been the switch to long-term remote working.

The pandemic has changed our views and experiences of so much it's almost difficult to remember what "normal" was. As the pandemic stretched from weeks into months and beyond, it's pertinent to question what the future looks like - certainly for the contact centre arena anyway.

Ready to make the move to a Cloud Contact Centre? Discover how shifting from an on-premise contact center can transform operations, contain costs, and improve customer and agent satisfaction.

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play?

Empower your Agents Discover how to empower your agents to provide the ultimate in customer experience with our free to download e-book.