Customers have a wealth of choice at their fingertips, from the companies they choose to do business with, to they way in which they communicate with those businesses.
"Business Collaboration" used to be associated with endless meetings in a stuffy office, or sometimes a conference call. But nowadays thanks to advances in technology we can collaborate in much more natural ways like video calls.
Contrary to popular belief, a Call Centre and Contact Centre are not one and the same.
When most people hear the phrase "artificial intelligence," it's likely that they're thinking about aliens and science fiction.
Artificial Intelligence, or AI, is changing the world of business as we know it.
Helping you improve workforce productivity, deliver more efficiently and save your business money. Technology has played a significant role in the world of business for several years, but the evolution of AI machine learning has completely changed the working environment forever – not least in regards to staff training and employee development. Machine learning(not strictly a robot) enables AI systems to scientifically examine algorithms and statistical data to autonomously develop new tasks. This can support improvements in many settings, particularly the cloud contact centre. Here’s how machine learning actively supports employee development.
Contact centres are an integral part of any modern business offering, especially for companies that aren’t restricted to their local audience. Therefore, every business owner and IT specialist should know what to expect from evolving contact centres.
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