Microsoft select Five9 as a Strategic Contact Centre Partner.
Gamification is being used to enhance employee engagement and improve workplace performance. It’s proving to be highly effective in contact centre environments. Providing digital motivation and incentives, gamification can help to drive positive work habits and build stronger teams, as well as enhancing efficiency and outputs.
Cloud Contact Centres are changing the face of Customer Experience. With the cloud at the forefront of the mind for almost all business who want to achieve an agile, future-proofed work place, there are some surprising benefits that are worth considering.
When most people hear the phrase "artificial intelligence," it's likely that they're thinking about aliens and science fiction.
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