Keep yourself and your team members organised with Lists in Microsoft Teams.
A business continuity plan is not just about considering your business and it's employees, but it's customers too and this is even more important in the Contact Centre industry.
Frontline was certainly never a term we associated with customer service reps, supermarket staff or other workers providing essential services, but the pandemic has changed that.
Video calls have become a part of our daily life as we adapt to a new way of life. From facetime with your family to Zoom pub quizzes and the obligatory video call with work.
COVID-19 has been the accelerant for digital collaboration, homeworking and even wider adoption of Teams.
The before, during and after guide to running your online meetings like a professional with our 10 easy steps.
It's our favourite collaboration platform and now Microsoft have made it even better with some great new accessibility options to improve your user experience.
Microsoft has made no secret of the fact that Skype for Business Online will cease 31st July 2021. And whilst the temptation may be to remain with a platform that you are familiar with, there's no better time to make the transition to MS Teams and experience the service upgrades it will bring.
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