About Pontcae Medical Practice Pontcae medical Practice is a large doctors surgery covering the Merthyr Tydfil area.
About Riviera Insurance The Riviera Group was founded in 2016 and is made up of two entities, Riviera Insurance Insurance Services Limited which specialises in insuring private hire vehicles and All Sport Insurance Services Limited which specialises in providing insurance for sports professionals, semi-professionals, clubs and sporting associations helping them get affordable rates that don’t hinder their ability to play. Together the two businesses and 22 staff look after circa 5,000 accounts across the country from their office based out of Torquay.
Keeping your customers happy is your number one priority, but your agents need to be productive and efficient to achieve this. In a remote working world, how do we achieve this?
Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many calls as the on-premise ACD server could handle and your agents could work 9am-5pm? Well wake up, its 2021 and it's time to adapt to the new normal. In this article, I’m going to provide an idiots guide to unifying voice and digital interactions and tell you the things we as solution providers wish you knew!
About Boxclever Boxclever is a TV and domestic appliance rental company with a national presence. Headquartered in Bedford, with warehousing and refurbishment based in Wigan, the company is an amalgamation of many well-known brands such as Granada, Radio Rentals, Visionhire, Rumbleows, Redifussion, DVR and DER. Having undergone a number of transformations as a business, Boxclever has an illustrious history that dates back more than 50 years. Boxclever's shared purpose as a business is to earn loyalty by putting our customers first. To do this, they are committed to a set of key ‘Values’ which were defined by both employees and management. The core principles and behaviours are something that all employees identify with, aspire to and operate within. Boxclever has been working with Wavenet to develop its technology to support these values.
It's without a doubt that Microsoft Teams is now the 'go-to' UC platform, with staggering worldwide adoption statistics backing up its popularity and user-friendly interface it's easy to see why.
About Chetham's School of Music The thriving creative community at Chetham’s involves over 300 students aged 8-18, whose common passion is music
Helping you control how, where and when you deal with incoming calls. Wavenet offer a vast portfolio of virtual, non-geographic telephone numbers from within the UK and from countries around the world, which means your potential to conduct business is almost without boundaries.
No Business Remains Unaffected It's safe to say the pandemic has had a significant impact on all business, regardless of their sector, size or customer base. One of the biggest challenges has been the switch to long-term remote working.
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