Ensuring that no matter what, customers are always provided with the best service possible is of paramount importance in the Call Centre industry.
About Plowman Craven As one of the largest surveying companies in the UK, Plowman Craven has spent more than 50 years providing a range of measurement and surveying services to the property, rail and infrastructure markets.
About TW Metals TW Metals is a leading global supplier of Specialty Metals. They stock and process Tube, Pipe, Bar, Extrusions, Sheet and Plate in stainless, aluminium, nickel, titanium and carbon alloy.
Highly anticipated PowerBI reporting for TeamsLink is now live Empower your customers to make informed, confident business decisions by putting data-driven insights into their hands.
Teams guest access well be "on" by default from February 8th. We want to make everyone aware of an upcoming change to the default setting for Guests in Microsoft Teams
Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many calls as the on-premise ACD server could handle and your agents could work 9am-5pm? Well wake up, its 2021 and it's time to adapt to the new normal. In this article, I’m going to provide an idiots guide to unifying voice and digital interactions and tell you the things we as solution providers wish you knew!
About BHP BHP is the largest independent firm of Chartered Accountants in Yorkshire and North Derbyshire.
Feature rollouts explained. As new features are released, why do some of us see them before or after our colleagues? We're hearing this question a lot “I am running the same version as my coworker, but they have a feature I don’t.
Remote and Hybrid Working These have become the new norm for workers around the world , as a result of this collaboration continues to be conducted virtually.
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