Contrary to popular belief, a Call Centre and Contact Centre are not one and the same.
5G Is accelerating digital transformation in the workplace.
When Compliance Matters The Financial Service industry is one of the most heavily regulated. Whether your business is insurance services or fund management compliance is key, and with more businesses than ever adopting Microsoft Teams it's imperative that compliance is taken in to consideration.
Why do I need a separate backup strategy? There's a commonly held misconception by IT professionals that cloud services such as Microsoft O365 services do not require a separate backup strategy. This can lead to business critical data being compromised.
About The Customer This UK charity deployed a cloud-based communications system from Wavenet to increase efficiency within its call centre and to boost workforce connectivity across the entire organisation.
Improve your Productivity Many organisations are re-evaluating the tools in their toolkit to help ensure employees remain productive and connected while working remotely
Collaboration and Creativity Microsoft Teams can support the creative process in many ways, and just like when you are in a physical office, you can put your heads together and bring out the whiteboard to have a good old brain storming session. Here's our favourite whiteboarding apps for Teams.
The Importance of Teams Just like in a physical office, structuring your organisation with teams is just as important when using Microsoft Teams. It helps you manage your people and workflow and facilitates effective collaboration.
Return on Investment Microsoft recently commissioned Forrester Consulting to conduct a New Technology Total Economic Impact™ study of Microsoft Teams Platform and examine potential return on investment enterprises may realise by rolling out the Microsoft Teams platform.
Get all the latest news and insights straight to your inbox.