The Top 20 features to help with your decision of moving to Microsoft Teams
Unified Communications, for schools especially, is helping to facilitate better communication and collaboration - and better support for students and parents as a result.
About The Customer This leading Business IT specialist deployed a cloud-based communications system from Wavenet to boost workforce productivity. The Skype for Business platform included a bespoke advanced call routing solution to benefit the business' customers requiring out-of-hours assistance.
Hospitals and other healthcare facilities are under pressure constantly to improve communications for increased efficiency. But those communications cannot be rushed; an incorrect interpretation of a message can have catastrophic consequences, where the effective communication of a message can make a hugely positive difference to a patient's case.
Unified communications for retail is all about improving customer services, increasing efficiency and encouraging more sales in the process. An investment in UC and Contact Centre for retailers can mean more effective employees and therefore a tangible impact on your bottom line.
About The Customer This leading charity provider for education consolidated its network of UK offices by deploying an innovative and bespoke unified communications (UC) solution from Wavenet. The project also saves the charity £20,000 per year in direct costs.
Operating a seamless contact centre is essential for many Public Sector Organisations. You can engage citizens by tracking, monitoring, managing and routing incoming calls which creates a better experience for citizens who contact you.
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