Posts about Unified Communications & Voice (27)

In the fast-paced world of modern business it is important to have flexible, and scalable communication systems that allows you to keep up with the ever-changing technological landscape and to meet the demands of your customers without a hiccup. Wavenet has vast experience in delivering and maintaining commercial communication systems to suit your needs.

Your technology changes the way your business performs. Whether it's simple day to day processes or complex data analysis having the right tech streamlines your business.

How cloud technology can help you address virtually every business objective

The cloud is pretty much everywhere when it comes to business. Gone are the days where every business has to have a noisy server sat in a cupboard gathering dust. With software like Dropbox, Google Drive, and OneDrive, many business are opting to store their information in the cloud.

When researching VOIP telephony, or the general topic of unified communications, you will come across a protocol known as ‘SIP’. SIP stands for session initiation protocol, and it’s responsible for starting and finishing calls on your unified communications system.

What is VoIP? VoIP stands for ‘Voice-over-IP’ and is a new(ish) business telephone service that uses internet based lines, as opposed to the conventional digital telephone lines, such as ISDN (Integrated Services Digital Network) lines. Because VoIP uses the internet, a good internet connection is required for a good real-time voice connection with minimal latency.

VoIP Phone Systems can have advanced features, if there is a requirement. They can simply be added to the monthly package so there is no need for costly installs or downtime. Advanced features are particularly useful for companies that have to work quickly and efficiently. CRM Integration Functionality One such feature is CRM Integration. When a call comes in, a preview window displays the phone number that’s calling in, the name of the contact, company name, if it’s saved in the system. This is particularly useful to save details of suppliers and customers. If it’s an important customer, you can make an extra effort to pick up the call quicker and even say the company’s name who is calling in to ensure that you give them an extra personal service.

Before choosing your new telephony system it's important to choose a supplier that will provide the installation and service with minimum disruption to your business.