Nearly three quarters of customers expect immediate support.
The Great Place To Work (GPTW) organisation is a global authority set out to improve workplace culture within modern businesses. Their mission is to help every workplace become a better place to work fostering more spirited, successful and sustainable businesses by providing leaders the tools to enhance their overall employee experience (1). GPTW has facilitated surveys for over 100 million employees worldwide, spanning more than 18,000 companies. As a result of this they have significantly improved business cultures and working environments (2). The organisation runs on a certification basis where participating businesses can earn numerous accreditations that qualify them as great places to work.
Since 2020, overall tenant satisfaction has decreased from 84% to 79%.
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