How Data Analysis Helps Improve Public Sector Services

It's a phrase we see coined so regularly "Your data is your companies most valuable asset" and it's never been truer than it is today.

Local government organisations and those within the public sector are continuously challenged to meet increasing demands, all whilst delivering cost savings.  Consequently, an increasing number of public sector organisations are looking to use their data to enable the move to a truly digital workplace, overhauling service delivery and improving efficiencies.

Data Access Services allow you to access information in a form which is useful to business, this can then be used to make decisions based on the analysis.

There are many ways the public sector can look to improve efficiency, from process change to service redesigns and unsurprisingly data analytics have a big part to play in the decision-making process.

These are just some of the ways Wavenet can help you to use data to improve customer experience, service delivery and cost reductions:

Improve collaboration

By bringing together data from multiple agencies into a single point. People do better when charities, benefits agencies, healthcare providers, local councils, housings associations and educational establishments work together. Wavenet offers a host of UC solutions within the framework from mobile to inbound telephony, all which enhance the collaborative capabilities of your workforce.

Service planning and delivery

Combining demographic data from services users and their needs allows public sector organisations to identify needs and model scenarios based on these findings.

Being able to analyse data like this is invaluable when it comes to planning for public service like locations of new housing, public amenities and schools or even where to implement a new bus route.

"Improve the quality of public services. Reduce operating costs. Make informed decisions to deliver citizen-centric outcomes. It’s time for public sector IT leaders to rethink IT infrastructure." - Pure Storage

Provide residents with a better experience

Implementing mobile apps and adding maps to websites allows residents to quickly find the services they need and have up-to-date information when they require it. 

From schools to libraries and local healthcare, access to important information for your local area at the touch of a button improves resident experience and alleviates potentially unnecessary calls to critical services such as GP surgeries for non-essential queries like opening hours.

Optimise existing services 

With access to external and internal data, it's easy to identify where resources are needed, where existing resources can be redeployed and where workforces are performing efficiently.

Effective staff scheduling and deployment can be created from this to respond to needs and real-time data analytics allows you to be both proactive and reactive to the changing needs of your workforce.

"HyperStore Becomes One of Only Two Object Storage Platforms in the Industry That Meets Rigorous International Security Standards for Use in Government Deployments" - Cloudian

Streamline staffing

Collaboration tools allow mobile staff to work more efficiently, more effectively and from wherever they are needed. Schedules that minimise travel time based on data analysis and all the information they need at their fingertips make for a streamlined workforce.

It's easy to see staffs geographic locations, travel times and skillsets and easily deploy them where they are needed most.

Why Wavenet?

Wavenet has been named as a supplier on Crown Commercial Service’s (CCS) new Network Services 2 (RM3808) framework. We are proud to be able to support many more businesses in the public sector in the drive to a fully digitally transformed organisation.

Wavenet's inclusion on the RM3808 framework allows us to deliver these solutions with a commitment to improving services, productivity and efficiency whilst supporting you in your digital transformation.