Top 6 strategies for delivering an outstanding experience during university Clearing

Universities across the UK are already preparing for the crucial Clearing period - a time to connect with prospective students and ensure every remaining course place is filled. For students, it’s a vital second chance to achieve their ambitions, and for universities, it’s a key opportunity to showcase their strengths.

We are trusted by more than 150 higher education institutions and provide future-ready cloud contact centre solutions to make your Clearing process smooth, efficient, and stress-free. With 99.9% uptime and a dedicated education team, we enable you to focus on what matters most - your students. Here’s how we can help your Clearing process stand out.

1. Deliver a frictionless student experience

From the initial application to graduation, universities need to ensure a smooth journey for students. Our cloud contact centre solutions help to make this possible by integrating with CRM systems such as Microsoft Teams, and other business tools. Personalised, consistent communication is key to standing out.

2. Stay ahead on results day

Slow response times or long waits in queues could drive students to look elsewhere. A seamless, responsive process is essential. Our solutions ensure universities are equipped to handle the pressure, with real-time support and guaranteed uptime to keep operations running smoothly.

3. Guarantee inclusive access to student services

Ensure all students can easily access learning and welfare services. Whether they’re seeking advice, academic support, or well-being resources, an inclusive and responsive system is essential to meet their needs. Our cloud communications platforms ensure seamless accessibility across all communication channels.

4. Simplify training for call handlers

Empower your team to handle queries effectively with tools like the 8x8 Agent Workspace. This intuitive platform provides a single view of all communication channels, so agents have everything they need at their fingertips - no more jumping between systems. With our dedicated education team guiding implementation, universities can ensure their call handlers are fully prepared for peak periods.

5. Offer personalised self-service experiences

Students appreciate autonomy. AI-powered self-service tools allow them to explore options, access FAQs, and even gather details about qualifications or course requirements - all without waiting to speak to an agent. We ensure these tools are integrated seamlessly into your solution, providing a stress-free, tailored experience for students.

6. Provide scalability for changing demands

Clearing is just one peak period in the academic year. With our cloud-based universities can scale their communications effortlessly to manage seasonal fluctuations. Whether it’s Clearing or another busy time, you’ll always be ready to meet demand.

Graduate to smarter communications with a secure and agile environment

Building trust starts with protecting student data, and the 8x8 platform, supported by us, ensures top-tier security and compliance for sensitive information. Our solution provides effortless scalability to handle high demand during peak times like Clearing, ensuring seamless operations without disruption. By streamlining communication across phone, chat, email, and social media, universities can deliver a unified experience that keeps both students and staff connected. Real-time CRM integration with tools like Salesforce and Microsoft Dynamics speeds up course matching, improving efficiency and responsiveness when it matters most. With real-time insights from 8x8 Analytics, universities can refine processes year-round, adapting to trends and driving continuous improvement. Clearing isn’t just a process—it’s a chance to leave a lasting impression. Our 99.9% uptime and dedicated education team ensure a smooth Clearing process, so you can focus on supporting your faculty and students.

If you would like to talk about how Wavenet can help address your challenges or achieve your wider education institutions' goals, visit here https://www.wavenet.co.uk/further-education and get in touch today - 0344 863 3000 or email us at enquiries@wavenet.co.uk