The Importance of Call Recording for Microsoft Teams

Keeping your Teams safe

Working from home is set to be the new normal. If there's one thing that can be said for a global pandemic, it definitely accelerated the digital transformation timeline for many businesses and it comes as no surprise that MS Teams became the centre of this for many.

Communication

In the increasingly competitive business arena a sudden switch to working from home meant businesses had to react quickly. It was imperative that communication with direct and wider teams within a company remained robust, uninterrupted and more importantly easily accessible. Particularly where technologies for remote working were not already in place. 

Microsoft Teams facilitates remote working with ease, regardless of the size of your business.

Collaboration

The need for collaborative working has been a challenge that many business have faced since the move to working from home.  Microsoft Teams allows seamless collaboration across all departments, with the ability to work on documents in real time.

Compliance

The ultimate C Word - by far the biggest challenge for remote working is compliance, particularly in those industries that have historically relied on call recording for this.  With a surge in demand for Microsoft Teams this was a hurdle that many businesses needed to overcome and the imperative for Teams Compliant Call Recording grew.

With many regulated industries such as financial services, public sector and even those within the customer service sector, call recording is a must.

Verint stepped up to the plate to offer the solution. As a Microsoft partner, Verint is able to provide policy-based Teams recording solutions. Not only do these call recording solutions, capture and store data for the prescribed retention periods but they also give users the option to retrieve, replay, tag and analyse the data. This allows all industries using the technology to strengthen both their regulatory compliance, employee conduct and their customer service.

Finding a balance between compliance and collaboration can be a challenge for many businesses but with the rise of working from home it is one that needs to be addressed. 

With that it mind it's important your compliance solution can support the following;

• Can it capture all Microsoft Teams communications across all channels, whether this is a call, message, screen sharing or collaboration?
• Is deployment simple and with minimal disruption to your organisation?
• How easily can you recall and analyse the data recorded?

This is where our TeamsLink MiFID II compliant call recording can help.

TeamsLink Call Recording is a no-compromise solution for compliant call recording within Microsoft Teams. Capture and record all communications and interactions within Teams for true peace of mind and easy compliance management. 

TeamsLink call recording, records all Teams communications. Keeping you Communicating, Collaborating and most importantly of all, compliant.