Case Study: ABI

About The Association of British Insurers

The Association of British Insurers installed an innovative  cloud-based communications platform from Wavenet to aid the  seamless transition to its new headquarters in London. 

The challenge

The ABI relocated its headquarters from  Gresham Street, where it used a traditional PBX telephony  network, to One America Square. Ahead of the move the  organisation took the decision to replace its outdated  communications system with a cloud-based solution that could  seamlessly integrate with both its CRM platform Microsoft  Dynamics and Office 365. 

The solution 

Following a successful pilot, the   ABI chose to deploy Skype for Busines  whilst still based at its previous  headquarters in Gresham  Street. As the communications  platform operates over the  Internet, the solution could  then be accessed immediately  upon arrival at One America  Square, ensuring a seamless  switchover.  By choosing Wavenet, the ABI  has been able to benefit from a  joined-up approach across its  communications, office and  CRM platforms, whilst th e industry body was able to  proceed with its office move  with confidence that important  communications would be no t affected.  Skype for Business with Wavenet completely replaces  the need to have a traditional  phone network. 

The solution allows employees to  talk, instant message, email,  video chat or partake in  conferences across a variety of  devices, such as landlines,  smartphones, PCs, and tablets.  This helped the ABI team, who  were equipped with Jabra  Evolve 65 headsets, to stay  continuously connected and  contactable even when they are on the road or working from  home. By deploying Skype for Business,  the ABI also benefited from  increased functionality across  its meeting spaces, which range  from a five-person huddle area  to a 100-seat conference room.  

As a part of the revamp of the organisation’s communications  platform, the ABI also deployed Wavenet’s  advanced call routing solution,  which includes a professional  voiceover and effectively directs  incoming phone calls to the  correct departments.  Wavenet also provided the ABI with a direct and exclusive network  connection from its data  centres to the organisation’s  new office. By using a bespoke leaseline, the ABI shares and sends calls and data whilst  ensuring unrivalled levels of  security and resiliency. 

"Not only has Skype for Business increased workforce connectivity and productivity, but the innovative solution also guaranteed our office move was painless and problem-free."