Case Study: The Benjamin Foundation

About The Benjamin Foundation

The Challenge

A basic wired telephony system was presenting many limitations to The Benjamin Foundation, with even basic functions such as call transferring not available to their users.

As a charity, The Benjamin Foundation was faced with the challenge of finding a telephony solution that offered the functionality that a growing charity required, whilst also keeping costs as low as possible.

A key requirement of the new system was not only to be able to transfer calls between sites, but also to users mobile phones, particularly as some of the charities vital services are conducted in the field.

The Solution

Wavenet provided a VOIP solution that connected all of the charities sites, allowing them to easily transfer calls between locations, keeping not only their staff connected, but more importantly their external users. This was particularly important for its furniture stores.

The ability to transfer calls seamlessly between sites and mobile users has transformed the way in which the charity operates. Keeping costs down and reducing the time invested in maintaining the phone system to an absolute minimum.

Because VoIP is implemented over your internet connection, set-up is simple, the solution is highly scalable and offers a large degree of flexibility and agility. The functionality and flexibility of the solution ensures The Benjamin Foundation has a future-proof platform for years to come.

The Results

The Benjamin Foundation has been able to take advantage of the following benefits the system has to offer:

Reliability: The solution has provided a reliable robust solution for the charity, with the ability to easily transfer calls to wherever they are needed.

Usability: VoIP phone systems are feature-rich and easy to update with the latest tech, meaning the possibilities are endless. Simple to implement and simple to use.

Cost Saving: VoIP provides scalability when required, keeping costs low with no need to pay for lines that are not being used.

Time-Saving: With no complicated maintenance and simple management, VoIP provides time-saving for both the charity in terms of managing the system but also for end-users as calls can simply be transferred without the need for users to hang up and re-dial a new number.

“Wavenet have been professional throughout and continue to be so. Our account manager is attentive and always answers any queries we have. The help desk is also very supportive.” Karen Smith - Quality Assurance and Systems Support, The Benjamin Foundation