Case Study: BHP Chartered Accountants

About BHP

BHP is the largest independent firm of Chartered Accountants in Yorkshire and North Derbyshire.

The firm has more than 400 staff, including 38 partners across its offices in Sheffield, Cleckheaton, Leeds, Chesterfield, and York. It is featured in Accountancy Age’s Top 50+ 50 as a Top 35 firm and also featured in the Sunday Times Top 100 Best Companies to Work for 2020.

BHP, Chartered Accountants provide a full-service accountancy offering to clients, including assurance, advisory, corporate finance and tax services.

The Challenge

When the global pandemic hit, BHP's clients needed their services and expertise more than ever and the lack of flexibility and agility with their incumbent Mitel system, meant they quickly needed a new solution. One that could be rapidly deployed across their team with minimal disruption and with no costly downtime.

With 400 users the need for the system to be user-friendly and intuitive was of paramount importance, especially as all staff were working remotely where IT support and training would not be as readily on hand as it usually would be when staff were working in office.

The Solution

BHP were already users of Microsoft Teams having made the move to using the platform a couple of years earlier. Utilising Microsoft Teams further during the pandemic they fully embraced it as the platform for all internal communications and collaboration.

After talking to Wavenet TeamsLink was identified as the perfect solution to support their remote working needs and provide them with the necessary capabilities to continue working, unaffected, throughout the pandemic.

TeamsLink provided BHP with the ultimate platform to continue business as usual whilst working from home. Providing with the ability to make and receive external phone calls directly within their Teams client whether they were using softphones or their mobiles. With no need for onsite infrastructure it could also be deployed remotely, and more importantly, quickly.

TeamsLink also gave BHP advanced phone system capabilities including the ability to manage and create call routes, monitor traffic and introduce auto attendants. All of which is achieved through a simplified management portal. 

TeamsLink also provides a centralised platform for all of BHP's communication making this easy to monitor and audit in-line with regulatory compliance.

The Results

Through our work together, BHP Chartered Accountants have been able to take advantage of the following results:

Time-Saving - With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.

Cost Saving - TeamsLink negates the need for additional telephony solutions, reducing the associated costs and the need for expensive on-site equipment. With its scalability it also means that connections can be changed alongside the needs of the business.

Usability - TeamsLink provides a simple, user-friendly interface and a single pane of glass management portal. 

Reliability - Unrivalled SLA's and robust connectivity are provided by Wavenet as standard. 

Remote Working Capabilities: TeamsLink is a cloud-based solution meaning that BHP's employees can work from anywhere, anytime as easily as when they are in the office as long as they have an internet connection.

UC: TeamsLink brings all of BHP's communications into one centralised platform, providing a more efficient and streamline platform from which their team can work.

"This was one of the smoothest projects I have ever been involved in, as major users of Microsoft Teams we identified that adding TeamsLink for external calling was the natural way to go to provide calling functions while staff were working remotely.

From start to finish the project was very well managed and delivered on time with zero downtime. The Wavenet team were always on hand to answer any questions and provide help and support when needed, special mentions need to go to our account manager and the provisioning team." - Andrew Hibberd, Head of IT, BHP