Case Study: FHP

About FHP

Over 30 years FHP has organically become recognised as a market leader in the commercial property market, continuing to pride themselves on being able to deliver a personal, no-nonsense and forward-thinking approach for their clients.

From their Nottingham, Birmingham and Derby offices they offer the full range of agency and consultancy advice, with their teams geared up to provide expert knowledge in the retail, leisure, office and industrial sectors.

The Challenge

When their long-standing IT provider was acquired, FHP found themselves no longer satisfied with the service they were receiving, leaving them in the position of needing to look for a new IT Support supplier.

Finding a reliable IT Support supplier who worked with their business, delivering future-proof solutions was key for FHP. It was vital that their supplier could mirror the same levels of service that were at the heart of their business and with no internal IT personnel of their own, making contact needed to be a straight forward process.

As a large business spread across three offices with multiple products and solutions and over 100 users, reliable and robust service is essential for FHP to deliver the customer care they are so passionate about. All of FHP's sites have different solutions in place making managing the systems a complex task that required an experienced support team.

The Solution

A bespoke IT Support solution was presented to FHP that saw them able to take advantage of a dedicated account manager who would be on hand to help with any technical queries as they arise.

Wavenet would act on FHP's behalf to supply and procure both hardware and software for the business to provide them with the latest solutions to address their business needs. FHP's dedicated account manager takes time to talk through projects with the team to gain understanding of their requirements, whilst also overseeing installations and providing any break fixes.

FHP's head office site has also made the move to TeamsLink, Wavenet's platform that incorporates calling directly from their existing Microsoft Teams client and brings all their communications into one platform. FHP plans to roll this out to all of their staff later in the year.

The Results

Through our work together, FHP have been able to benefit from the following:

Reliable IT Support - With Wavenet acting as FHP's internal IT team we support them in keeping IT systems up to date and secure, while providing advice and training on new technology and security solutions.

Peace of Mind - Utilising the best in class IT security solutions along with regular reviews means that FHP can focus on running and growing their business.

Future-proof IT - Partnering with Wavenet has given FHP access to our highly trained IT support who are dedicated to deeply understanding their business to understand their pains and adapt their infrastructure as technology evolves.

Time Saving - With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.  

Remote Working - Utilising cutting edge technologies from Wavenet such as TeamsLink has provided FHP with reliable and flexible remote working solutions to keep them connected throughout the pandemic.

"Working with Wavenet is straightforward and personable. The engineers are approachable and efficient and get back to individuals seeking help quickly. The work Wavenet put in at the start of the COVID pandemic lockdown to get all staff working comfortably at home was spectacular." - Debbie Barker, Office Manager, FHP