Case Study: BSL Information and Technology

About BSL Information and Technology

As a smaller, but growing reseller, with a focus on customer service, every customer is aligned with an in-house account manager who are there to understand every customers unique requirements and offered a tailored service to match. 

The Challenge

As a technology firm it's important for BSL IT Ltd to have the latest advancements, showcasing their capabilities to customers and giving them the competitive edge over the competition.

Previously using Skype for Business, BSL were experiencing many end-user issues from missed calls to frustrating problems like not being able to mute calls on the app. With Skype for Business retirement date on the horizon, it was evident that BSL needed a robust and agile solution that would continue to grow alongside them.

With their users needing to benefit from their new solution, it was essential that a new collaboration tool gave them the flexibility to work remotely and most importantly was user friendly.

The Solution

After reaching out to Wavenet, TeamsLink was identified as the perfect for solution for BSL. Allowing them to consolidate all their communication channels into one user-friendly platform.

A migration to Microsoft Teams was suggested to address the issues with Skype for Business along with a complete telephony revamp. Utilising the capabilities of Microsoft Teams meant that all communications were consolidated, merging the previous IM Messenger and phone system all into one single pane of glass.

Microsoft Teams gives BSL a multitude of business functions that make their day to day tasks easier, particularly with the team taking on more remote roles throughout the pandemic.

File sharing, video calls, instant messaging and meetings can all be conducted from the same platform meaning that efficiency is increased by reducing the need to switch from program to program to complete tasks. 

The Results

Through our work together, BSL have been able to take advantage of the following results:

Usability - Teams is built with usability in mind, the whole team at BSL are benefiting from a user-friendly, intuitive platform in which to work.

Reliability - With unrivalled SLA's, dedicated account managers BSL have a reliable and robust solution to support their growing business.

UC - Bringing all staff together and helping make staying in contact easy, collaboration tools are the backbone of modern business communications.

Remote Working Capabilities - With Teams remote work simply requires a reliable WiFi connection allowing you to work from anywhere.

Time Saving - With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.  

Cost Saving - Consolidation collaboration tools and telephony into one platform with TeamsLink reduced CAPEX.

"From the off, the whole project implementation was very smooth. From an initial call with Martin we were able to identify that Teams was the right move for us and the increase in functionality for our staff would be a big increase on current systems. Martin then followed up with all the required licensing and deployment credentials to ensure that we moved to Teams swiftly with 0 business down time. The project was delivered earlier than we had planned (as per our request) was exceptional and we are very pleased with the service." - Matt Lewis, Director, BSL