Case Study: National Lottery Heritage Fund

About National Lottery Heritage Fund

Distributing National Lottery grants from £3,000 to £5 million and over, funding projects that sustain and transform the UK's heritage whilst providing leadership and support across the heritage sector, and acting as an advocate for the value of heritage, NLHF transforms communities as well as regional and national heritage projects.

The Challenge

As a non-departmental public body accountable to Parliament via the Department for Digital, Culture, Media and Sport (DCMS) keeping costs down and improving reliability is always a consideration for business operations.

When their current business mobile provider was inflexible to change it became apparent that NLHF needed to find themselves a new supplier who understood the needs of their business and didn't offer a "one-size-fits-all" solution and most importantly offered excellent levels of customer service should issues arise or changes need to be made.

Embarking upon a Digital Transformation journey, it was of paramount importance that the National Lottery Heritage Fund could find a provider who sat on the RM3808 (Network Services) framework and would help support them and the ever-changing needs of the organisation.

The Solution

After speaking to a Wavenet Business Development Manager, a simple and effective solution was presented to NLHF which perfectly fitted their requirements.

Wavenet are one of only seven organisations in the UK who can offer services from the three major mobile providers, O2, Vodafone and EE. Having analysed the requirements of NLHF and conducted a thorough investigation of the marketplace, Wavenet provided a solution that had the optimum blend of coverage and commercial benefit.

Opting for a sim-only deal meant that costs could be saved by using their current handsets and tablets whilst enjoying reduced costs on their calls and data costs. With 350 mobile users reliability is also a key consideration for NLHF, Wavenet uses multiple carriers and this provides a robust network with unrivalled connectivity and opens up the ability for the mobiles to be used as an effective remote working solution.

As NLHF embarked upon a digital transformation project where all staff were given the flexibility to work from home, a major unknown was how much data would be consumed by the organisation, therefore a per-user data bundle was extremely important. To further support this Wavenet provided a data pool to remove any bill shock.

The Results

Through our work together, National Lottery Heritage Fund have been able to take advantage of the following results:

Usability - With no complicated tech and one point of contact for all billing and device enquiries NLHF have a user-friendly solution at their fingertips.

Reliability - With unrivaled SLA's, dedicated account managers and network-agnostic solutions NLHF have a reliable and robust connection at all times.

UC - Bringing all staff together and helping make staying in contact easy, business mobiles are an important part of any businesses UC arsenal.

Remote Working Capabilities - Business mobiles are the backbone of remote working solutions, providing reliable connections when WiFi is not always available.

Time Saving - With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.  

Cost Saving - As Wavenet are included on the RM3808 framework, NLHF can be confident that they are receiving support to achieve the best services at the best prices.

"I have been impressed with Wavenet from Day 1, customer engagement, delivering to time and flexibility on change, Thank you for all your support." - Shaun Cornwell, Transformation Programme Manager, National Lottery Heritage Fund