Case Study: Plowman Craven

About Plowman Craven

With offices at Harpenden in Hertfordshire and Central London, they work in both the private and public sector, playing a key role on some of the most prestigious development projects in the UK and overseas.

The Challenge

As a current customer of Wavenet, Plowman Craven had been using a personalised Skype for Business solution with additional bespoke functionality to support the businesses needs.

With Skype for Business set to retire, Plowman Craven found themselves in the position of needing a new platform and one that would bring all their communication channels into one user-friendly place.

With nearly 100 users, usability and remote working capabilities were key, particularly as the pandemic took hold and the team were forced into working from home.

The Solution

TeamsLink, our Microsoft Teams Telephony solution was identified as the perfect solution for Plowman Craven. With a simplified migration process that allowed Plowman Craven to run both Skype for Business and Microsoft Teams side by side they were able to monitor employee adoption and advocacy before full migration, ironing out any issues as they arose. As Skype will continue to function until it's retirement this gives Plowman Craven the flexibility to choose how and when to upgrade.

TeamsLink offers scalability and agility perfectly suited to Plowman Cravens business, users can be added as required without the need for onsite engineers or disruption to the business.

With an increasingly home-based workforce, TeamsLink has also supported the business by providing a reliable platform that centralises all of Plowman Cravens communications. The team can make and receive outbound calls as easily as when they were in the office, have high-quality video meetings and work collaboratively on documents as a team.

The Results

Through our work together, Plowman Craven has been able to take advantage of the following results:

Time-Saving - With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.  

Cost Saving - TeamsLink negates the need for additional telephony solutions, reducing the associated costs and the need for expensive on-site equipment. With its scalability it also means that connections can be changed alongside the needs of the business.

Usability - TeamsLink provides a simple, user-friendly interface and a single pane of glass management portal. 

Reliability - Unrivalled SLA's and robust connectivity are provided by Wavenet as standard. 

Remote Working Capabilities: TeamsLink is a cloud-based solution meaning that Plowman Cravens employees can work from anywhere, anytime as easily as when they are in the office as long as they have an Internet connection.

UC: TeamsLink brings all of Plowman Cravens communications into one centralised platform, providing a more efficient and streamline platform from which their team can work.

"We were expecting great things from Wavenet and they did not disappoint. The team were very good, both in terms of commercials and also getting the migration done." - Henry Clear, Head of IT, Plowman Craven