Case Study: Transatlantic Law Firm

About The Customer

This Transatlantic Law Firm has deployed a new unified communications (UC) solution to ensure its UK and US-based employees can benefit from greater collaboration. The innovative platform from Wavenet has created a truly joined-up yet flexible workforce

The Challenge

The firm was looking for a cloud-based UC platform to better connect its team of employees based across its three UK offices in London, Horsham, and Cranleigh, as well as those solicitors operating out of its office in New York City.

The firm was utilising an E5 licence for Office 365, which includes hosted email, desktop Office applications for PC and Mac, Skype for Business web conferencing and access to the OneDrive.

However, the company wanted to go one step further and install an all encompassing cloud-based solution that would provide the same functionality as E5, but also combined internal and external voice calls (Cloud PBX with PSTN calling), as well as additional features such as call routing and a

management portal.

The Solution 

Upon seeing the benefits first hand during a demonstration, the legal firm opted for TeamsLink.

Incorporating Microsoft Teams, TeamsLink is a UC platform that completely replaces the need to operate a traditional phone network. It allows employees to talk, instant message, email, video chat and take part in interactive conferences across a variety

of devices, such as landlines, smartphones, PCs, and tablets.

TeamsLink has helped the team of solicitors to stay continuously connected and reachable regardless of location, when they are on the road or even working from court.

This has led to everyday efficiency gains whilst also improving the way the firm conducts client relationships, utilising interactive conferencing and document sharing.

This has been typified by the bespoke call routing solution the firm now operates. As the firm operates multiple departments, it’s important that clients are quickly directed to the most suitable contact. TeamsLink's multi- layered routing system has ensured this is the case.

"We are proud to be a forward thinking and progressive law firm, and we like to partner with organisations like Wavenet who share similar values. We place a lot of emphasis on new technology to enhance operations and therefore we wanted a new cloud-based communications solution that would provide full PBX functionality, as well as additional value-added features to boost collaboration between our offices. TeamsLink has delivered on every level."

With Skype for Business set to retire on July 31st 2021 businesses will now look to make the migration to Microsoft Teams.

This upgrade also gives them the ability to utilise TeamsLink and create a true Unified Communication platform that allows easy collaboration and communication across organisations of all sizes.