Case Study: Vital Energi

About Vital Energi

With over 30 years' experience in the District Heating and Cooling industry, Vital Energi is responsible for some of the UK's first and largest award-winning district energy projects. 

Vital Energi is committed to providing viable and sustainable energy systems with quality and intelligence built-in. Committed to working alongside their Clients, Supply Chain and staff to innovate, create and implement class-leading low carbon community energy systems to produce the UK's future energy generation whilst saving energy, carbon and cost to benefit and protect customers.

The Challenge

As the business continued to expand, alongside the business impacts of the pandemic it soon became apparent that Vital Energi's legacy Shoretel system was no longer fit for purpose.

Remote working capabilities were also of paramount importance. Vital Energi required a solution that would support their operations during COVID-19, allowing them to continue to communicate with their customers that they supply heating and hot water.

It was also essential that the new solution could scale with the business without large CAPEX and the solution also needed to be cloud-based to ensure that all users could access wherever they are based.

The Solution

After speaking to Wavenet Account Manager, Simon Cooke and explaining the companies current pain points, Wavenet Hosted Voice was chosen for its scalability and accessibility, ticking all the boxes Vital Energi required.

WHV is currently used by over 300 users nationwide, the solution can easily be increased quickly as the needs of the business continue to grow, future-proofing the organisation with its capabilities.

What's more, as the solution is cloud-based remote working is easily achieved with teams working as cohesively and confidently as when they are in the office. Remote working solutions have become of paramount importance to the business since the pandemic and the WHV solution has allowed the business to continue operating as normal and providing essential services to their customers.

The Results

Vital Energi has been able to take advantage of the following benefits the system has to offer:

Time Savings: The solution has freed up the IT department to focus on the wider needs of the business rather than their time being spent maintaining phones and the system.

Scalability: The solution is easily scalable to grow with the business, reducing CAPEX spend.

Agility and Flexibility: As long as staff have an internet connection the new solution allows them to work from anywhere, anytime. This also supports the business in its BC/DR.

Professional Support: Dedicated Wavenet support are on hand to offer professional help whenever required.

"Wavenet Support have always been helpful, responsive and informative at every step of the process. They have been there when I have needed them, to answer questions and to support any changes needed. A good account manager cannot be overstated. The ability to understand my business and how Wavenet has a solution to help with a business problem is essential." - Jon Woan, Group IT Manager, Vital Energi