Case Study: Watsons Property

About Watsons Property

Watsons Property, a multi-disciplinary firm has been operating in the Norfolk region since 1890 and understand that everyone’s move has a different story to tell and that no one service will fit all. 

The Challenge

Watsons incumbent on-prem phone system was no longer fit for purpose. Struggling with the demands of a modernised workplace it lacked the ability to provide basic functions above simple inbound and outbound calling.

With nearly 100 users Watsons required a flexible, scalable and agile solution that would support their future plans of a more hybrid working model. The pandemic further amplified the need for this, with Watsons having built a reputation for excelling customer expectations it was vital that in such a challenging time the team could still be easily reached.

With forced remote working due to the pandemic and a future goal of a hybrid working, Watsons looked to Wavenet to provide them with a simple, modern solution that ticked all the boxes.  As long-term customers of Wavenet, Watsons were confident that their dedicated account manager would listen to their needs and provide them with the solution that would work best for them.

The Solution

As confident users of Microsoft Teams, Watsons decided that TeamsLink was the perfect solution to address their needs. Provided through a platform the team was already familiar with, with the enhanced calling capabilities they so desperately required.

What's more TeamsLink could be deployed rapidly and without the need for onsite engineer visits, something that was becoming increasingly impossible during the pandemic. Implementing TeamsLink also meant no expensive onsite equipment was required and that should the team need to make any changes to their solution in the future this would take nothing more than a call to their dedicated account manager.

TeamsLink provides the team at Watsons with the ability to make and receive external phone calls directly within their Teams client whether they are using softphones or their mobiles, and wherever they are working from. 

This ensures that customers can still contact the team and that when they are talking to customers they can be certain of high-quality calls even when away from the office.  Customer service levels would not drop, and with all communications taking place from within their Teams client staying connected was made easy.

The Results

Watsons has been able to take advantage of the following benefits TeamsLink has to offer:

Reliability: The solution has provided a reliable robust solution for the organisation, with the ability to easily make and receive calls from wherever they are working.

Usability: TeamsLink integrates seamlessly with Microsoft Teams, providing advanced functionality to a platform the team is already comfortable using. 

Cost Saving: TeamsLink provides a fully scalable solution without the need for expensive onsite equipment or costly engineer visits.

Time-Saving: With no complicated maintenance and simple management, TeamsLink provides time-saving for both the organisation in terms of managing the system but also for end-users as all communication, collaboration and calls are kept in one solution.

UC: TeamsLink brings all of Watsons Property's communications into one centralised platform, providing a more efficient and streamlined platform from which their team can work.

“Wavenet has managed to retain the local feel and that was important to us, the service we get from the TeamsLink support desk is fast, friendly and efficient. We don’t feel like a small number in a huge corporation. Here is to many years of collaboration!” Tony Parkins, IT Manager - Watsons Property