Unifying Voice and Digital Interactions in 2021

08/02/21 Wavenet
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Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many calls as the on-premise ACD server could handle and your agents could work 9am-5pm?

Well wake up, its 2021 and it's time to adapt to the new normal. In this article, I’m going to provide an idiots guide to unifying voice and digital interactions and tell you the things we as solution providers wish you knew!


Unifying Voice and Digital Interactions

 

CTAs (1)

 


 

 

Cloud Contact Centre, Mitel, Five9, Unified Communications & Voice, Articles, Microsoft Teams, TeamsLink, Content Guru

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