How IP Telephony Services are Transforming the Public Sector

A robust IP Telephony platform is the first step in public sector digital transformation. More and more public sector organisations are seeing the benefits of IP telephony services and how they can help transform their organisation.

Wavenet uses the best IP telephony solutions available in the market, applying them in a way that makes you feel it was designed specifically for your needs. We host your solution in our highly resilient and secure cloud and take care of everything as part of our managed service.

There are numerous ways in which IP telephony is transforming the public sector, here we examine the key points and what they mean for your organisation.

Scalability

Scalability isn't always about growth, but about flexibility and meeting the demands of the organisation, which can go in either direction.

Organisations within the public sector can often experience the biggest peaks and troughs in demand, call volumes may drop during times such as school holidays and or see an unexpected peak due to local events such as service outages, flooding or seasonal demands.

The ability to scale to meet these demands is one of the biggest benefits to IP Telephony, ensuring that call waiting times are kept to a minimum and services are delivered where needed.

Cost Reduction

IP telephony saves you money. With cost reductions always a challenge facing public sector organisations IP telephony should be a key consideration. With no need for expensive hardware, and the ability to scale on demand it's easy to have visibility of expenditure.

Billing will often be as one service rather than multiple resources and with one point of contact.

Location Constraints

Technology now means your physical work location means less than ever before. IP telephony from Wavenet allows you to employ remote workers with ease, transforming the recruitment needs of your organisation. Now you can employ people for their skills and not just their geographic location.

Ease of Deployment

One of the biggest constraints for businesses looking to implement new technology is employing staff to do this, deal with ongoing support needs and the associated costs.

Wavenet takes this concern away, with our managed services you can be confident that you have highly skilled staff available to deploy your technology and offer support whenever you need them.

CRM Integration

With more and more organisations using a CRM system to log interactions they have with people, the ability to integrate your phone system into this has huge advantages. Click to dial, call logging and the ability to see historical data whilst on a call are just some of the benefits of integration. IP telephony makes this possible.

Giving a more personalised service to people who are calling along with instantly having access to previous calls, complaints and service statuses greatly reduces the time needed on a call and speeds up the time to complaint resolution.

Wavenet is committed to providing the public sector with innovative technologies and cost-effective solutions, all underpinned by our dedicated teams.