Case Study: Leading UK University

About The Customer

The leading UK university has witnessed significant efficiency gains since replacing GoToMeeting with Wavenet's cloud- based communications solution, which includes advanced conferencing functionality.

The Challenge

In a bid to increase efficient communications across its administrative workforce, the university wanted to replace its GoToMeeting with a unified communications solution that also provided an effective and easy-to-use in house conferencing facility.

The Solution 

After a competitive tender process, the university chose to deploy a cloud-based communications system from Wavenet. The Wavenet UC solution - which incorporates  Skype for Business - was tailored to fit the university’s exact requirements.

The platform allows university staff to talk, instant message and email each other across a variety of devices, such as landlines, smartphones, PCs and tablets. The university’s workforce has benefited hugely from Wavenet UC’s enhanced conferencing functionality, which is available over the telephone or by video.

Whilst in conference, employees can also take advantage of the innovative whiteboard feature and document sharing capabilities.

As a result, the university has seen a significant increase in productivity amongst its staff.

A key factor behind the university’s decision to deploy Wavenet's UC solution was down to the resilience of the solution. Wavenet has invested in an unrivalled infrastructure that is supported across two data centres, operating simultaneously to ensure resilience at all times.

In addition, Wavenet's platform comes complete with a unique portal that allows real-time management, which lets the university observe trends, add users to the system, evaluate the usage and productivity of its employees, plus monitor costs.

By adopting the system, the university has seen an increase in efficient communications.

It has been able to retire its existing WebEx conferencing platform and has also seen a reduction in the cost of calls.

"Wavenet has provided us with a flexible, agile and easy to use communications solution that has allowed us to improve the way we work, whilst saving money. Wavenet's portal has also made a big difference in our reporting and provisioning, and now we couldn’t manage without it."

With Skype for Business set to retire on July 31st 2021 businesses will now look to make the migration to Microsoft Teams.

This upgrade also gives them the ability to utilise TeamsLink and create a true Unified Communication platform that allows easy collaboration and communication across organisations of all sizes.