Why you should move your Telephony to the Cloud

The cloud is pretty much everywhere when it comes to business. Gone are the days where every business has to have a noisy server sat in a cupboard gathering dust. With software like Dropbox, Google Drive, and OneDrive, many business are opting to store their information in the cloud.

Of course, the security risks that come with cloud storage have been well publicised but assuming a business takes the necessary cautionary steps, real advantages can be gained from using the unlimited space of the internet, as opposed to the limited space on localised hard drives.

What else can we use the cloud for?

In telecoms, the cloud has been utilised to develop what is called a hosted platform. This means that the telephony software is powered by the internet and isn’t reliant on an exchange; essentially, it’s a further development in the popular Voice Over Internet Protocol (VoIP) system.

Why would you want a hosted system?

Hosted platforms give you back control. Many aspects of cloud-based technology defers autonomy, but hosted telephony systems actually provide greater flexibility when it comes to adapting a phone system for your bespoke needs. It’s a reliable alternative to traditional lines too, as it doesn’t get affected by maintenance issues, faltering exchanges, bad weather or pesky roadworks.

Another reason to love a cloud-based telephony platform is that it’s scalable. As the business grows, so does your hosted system. You can add handsets at the drop of a hat and remove them as well.

The cloud; the perfect tonic for the flexible workforce

Much has been made about the importance of flexible workplaces in recent years. As our working habits evolve, as well as working patterns and lifestyle choices, the traditional 9-5 office worker is vastly reducing in popularity.

Many factors contribute to the need for flexibility, from childcare, to part-time staff, to field-based workers and the meteoric rise of the self-employed and home-based workforce.

A hosted system allows for this flexibility by enabling diverted calls to mobiles, including internal calls; perfect for those wanting to demonstrate that all personnel are based out of one office. Not only can this improve internal communication with those not office-based but it saves buckets of time wasted by taking messages and calling mobiles.

Upgrading telephony can benefit your business as a whole

When considering upgrading your telephony system, think about how it can help your business as a whole. Don’t view it as a tool of compliance and basic function. We all need telephones in our organisations, but think about how working can be made a little easier with the help of a little white cloud.